01
General Assistance
For regular service queries and customer assistance.
care@asomi.in →
Customer support
We are committed to addressing your concerns.
Share complete details of your concern and retain your complaint reference and supporting documents for follow-up.
Escalation matrix
Grievance redressal channels
02
Grievance Team
For complaints requiring formal grievance review.
grievance@asomi.in →03
Nodal Escalation
For unresolved matters after first-level escalation.
nodal@asomi.in →
Grievance Redressal Officer
Designated officer for unresolved complaints
Name
[Add Grievance Redressal Officer's name]
Designation
[Add designation]
Email
[Add email address]
Phone
[Add phone number]
Details of the designated Grievance Redressal Officer will appear here. If a complaint is not resolved within 30 days, or you are not satisfied with the resolution, you may escalate it to the officer named above.
What to include
Help us review your complaint efficiently
- Full name and registered contact details
- Loan or application reference, where applicable
- Clear description of the issue
- Relevant dates and supporting documents
- Previous complaint reference, where applicable
Registered Office
“ASOMI CAMPUS”, 32A, B. R. Deka Path, NH-37 (Bypass), Jalukbari, Guwahati – 781014, Assam, India
Do not include passwords, PINs, CVVs or OTPs in your complaint email.